At Jean & Eve, LLC, our primary aim is to ensure your satisfaction with every purchase. You may initiate returns and exchanges within 30 days from the date of purchase, provided that the item is unused, in its original packaging, and in the same condition as when you received it. Customized or personalized items can not be returned in the case of defects or damage.
To initiate a return or exchange, please reach out to our customer service team within 30 days of receiving your order. Kindly provide your order number, reason for return or exchange, and any relevant details or images. Our dedicated customer service team will assist you through the process and issue a return authorization.
For refund requests, once the returned item is received and inspected, we will notify you of the approval or rejection. If approved, the refund will be processed to the original method of payment. In the case of exchanges, the replacement item will be dispatched promptly upon receiving and inspecting the returned item.
Customers are responsible for the shipping costs associated with returns, unless the return is due to a defect or an error on our part.
If you receive a defective or damaged item, please contact us immediately with images and a description of the issue. We will promptly arrange for a replacement or refund and cover any associated shipping costs.
Certain items may be marked as "Final Sale" and are not eligible for return or exchange. Please note that we reserve the right to modify our Return and Exchange Policy, with any changes becoming effective immediately upon posting on our website.
We appreciate your trust in us. Should you have any questions or concerns, feel free to contact our customer service team. Thank you for choosing us.
